A problem kept calls across the two carriers from connecting on Tuesday evening.
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AT&T and Verizon have resolved an outage causing dropped phone calls across the US. The issue seemingly affected calls between customers of the two services.
In the midst of the outage, AT&T spokesperson Jim Kimberly told The Verge, “Our network is not experiencing a nationwide outage. There is a nationwide issue that is affecting the ability of some customers to complete calls between carriers. We are working closely with Verizon to determine the nature of the issue and what actions need to be taken.”
Verizon spokesperson Kevin H. King also said that the network was “operating normally” but noted that customers primarily in the Northeast and Midwest were having issues “when calling or texting with customers served by another carrier.”
We still don’t know exactly when the outage started or what caused it. Verizon and AT&T charts on Downdetector suggest that problems may have started around 2PM ET, with issues resolving at around 8PM ET.
The Federal Communications Commission also looked into the issue. “We’re aware of reports that consumers in multiple states are unable to make wireless calls and we are currently investigating,” the FCC wrote in a post on X.
In February, a massive AT&T outage brought down service for thousands of customers nationwide. The carrier later apologized for the outage and offered a $5 credit to affected customers.
Update June 4th, 8:26PM ET: Noted that the outage is resolved.
