Airtel Africa and Telkom have been placed under scrutiny after allegedly violating the quality of services across their networks. According to Gadgets Africa, The Communications Authority of Kenya (CA) believes both telcos failed to meet the minimum 80% threshold on quality of calls across 33 counties in 2020. “Telkom Kenya scored an average mark of 73% while Airtel had 52% in the survey conducted last year. Meanwhile, Safaricom dominated with a 92% overall mark in the survey.” In a recent report, the CA says that “as Airtel’s and Telkom’s performance did not meet the set target of 80 percent for voice services they were issued notices of non–compliance that require the firms to improve their quality of services in the country in compliance with the set threshold.” “The Authority is evalua...
