Telkom has launched international roaming services – which includes full access to voice, SMS and data – to its Prepaid and Top-Up customers. “This is a good opportunity for Telkom that will enable us to provide roaming services to previously excluded customers, resulting in an improvement in our overall customer experience,” says Andrew Dawson, Executive Product Portfolio Management at Telkom. “We will launch in two phases, by first opening up roaming to the countries and network operators listed below and as a second phase, we will target all neighbouring countries within the SADC region. The telco goes on to say that it is ready to expand this service offering to new markets and territories despite a significant decline in our roaming traffic and revenues. It hopes that its prepaid cust...
