Retail employees, who prior to the health pandemic were assets to the business, have become invaluable as they continued to serve customers throughout lockdown while most people stayed home. To thank them for their service and heroism, FreshStop – one of South Africa’s largest convenience store brands – has launched a #ThankYoufromFreshStop digital campaign to recognise their staff and reflect their appreciation. According to Joe Boyle, Director at FreshStop, their people have become their heroes. “Our teams have managed to get to work under extreme conditions, keep our stores well stocked and tidy, focus on health and hygiene standards and provide top-class customer service with a smile. The campaign reflects our thanks to all our staff – from the cashiers, kitchen staff, manager and clea...
As the COVID-19 lockdown continues into the foreseeable future, IT managers still need to maintain their ‘normal day job’ tasks of running networks – in addition to managing employees who currently need to make significantly increased use of online meeting platforms and remote working arrangements. According to Uplogix, which provides integrated remote management solutions, many companies still have mission-critical internal systems that need to be accessible to home-based workers over VPN connections – even though some applications have moved to the cloud and are available through a website from a browser. Risna Steenkamp, ESM Business Unit Manager at value-added distributor Networks Unlimited Africa, which distributes Uplogix throughout sub-Saharan Africa, clarifies, “During ...
Sourced from TTEC.com If there is one thing that COVID-19 has highlighted; it is the importance of people in the economic value chain. Sandton-based business management consultant Immersion Group says that one of the emerging trends they’re seeing is that more organisations are seeking human-centred design experts to enhance or improve digital customer experiences, breaking down barriers that may be hindering their ability to satisfy their customers. Organisations are now facing urgent decisions as they pivot to accommodate the many unexpected circumstances, and when these challenges risk affecting the bottom line; it’s crucial that organisations rapidly take stock of what is working and what isn’t working when prioritising digital experiences that put the customer first. From onboarding t...
Sourced from Getty Images. Ericsson, Sony and Telenor have announced that they are teaming up to make it easy to connect people and things with intelligent tracking and monitoring solutions. Ranging from cargo to IoT healthcare devices for patients, tracking increases mobility and improves reliability and efficiency. Using Telenor’s network, Ericsson’s IoT Accelerator for global connectivity, and Sony Network Communications Europe’s smart IoT services, the three partners are collaborating to enhance real-time location and tracking solutions for different sectors. Ericsson IoT Accelerator is the Ericsson’s IoT connectivity and device management platform, providing enterprises with a unified solution that manages IoT operations of any scale, using worldwide mobile network infrastructure. Mor...