Working from home has become the new normal, and everyone is online, possibly with less secure connections than required. There has also been a huge uptake of cloud-based services in order to support a mobile workforce. This means that digital transformation has seen rapid growth, but it also means that many (possibly distracted) people are now highly attractive targets for cybercriminals. New vulnerabilities mean new loopholes for these criminals to exploit exposed businesses, and the result has been a dramatic increase in cybercrime. As a result, data management is required to curb these increasing threats. Lack of awareness means easy pickings With the need for businesses to rapidly move to a mobile workforce, cloud services are the first port of call. However, the urgency with which th...
Contact centre solutions company, Genesys has appointed former Google and Microsoft marketing executive, Joyce Kim, as chief marketing officer (CMO). As CMO, Genesys says that Kim oversees worldwide marketing for the company and will report directly to Chief Executive Officer (CEO) Tony Bates. It’s said that she will play a pivotal role in elevating the company as the undisputed leader in personalized customer experience. Kim is to drive the overall marketing strategy and position the company for further growth by building on its market momentum as well as expanding its partner and developer ecosystem. She brings more than two decades of technology sector experience to Genesys, with expertise in data-driven digital marketing and executing go-to-market strategies for software solutions leve...