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Vodacom’s Chatbot Answers up to 20 000 Customer Queries per day

wazup May 6, 2020 Comments Closed 132 views

With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance on TOBi – Vodacom’s chatbot. Using the latest Artificial Intelligence (AI) technology, TOBi was created and designed to resolve issues as quickly and efficiently as possible online. According to the network provider, TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. “Since TOBi’s launch, we have seen how the deployment of a powerful chatbot can transform the way our customers engage with the brand, especially when the chatbot is of high quality,” says Ugestra Alwar, Man...

Politics

The 5 Least Secure Video-Calling Apps, Reports Researcher

wazup May 6, 2020 Comments Closed 131 views

Sourced from Lifesize Now more than ever, video call apps have become a cornerstone of society. But as apps gain popularity more and more should users expect security issues as the developers struggle to keep their security and privacy policies updated – we saw it with Zoom, and we will continue to see it with other platforms. Security flaws in these apps could expose your personal data or private conversations to eavesdroppers and trolls. Now, non-profit security researcher Mozilla evaluated the 15 most used video call apps including Zoom, Signal, Google Hangouts, Houseparty, Skype, and Microsoft Teams, and evaluated them based on their security. “It’s more important than ever that this technology be trustworthy,” Mozilla’s VP for Advocacy Ashley Boyd says in a statement. “The good news i...