Ericsson has announced the appointment of Todd Ashton as the Vice President and Head of Ericsson South & East Africa. Prior to assuming this role, Ashton served as the Head of Ericsson Malaysia, Sri Lanka and Bangladesh and Global Customer Unit Axiata within Ericsson in Market Area South East Asia Oceania & India. “We are committed to our customers’ success in Africa while also building a strong position in the continent as the market evolves to 4G and 5G. Throughout his years of experience, Todd has demonstrated strong leadership and has been successful in driving growth in very competitive environments. I am confident Todd has the right background and experience to lead the customer unit and deliver on our customers’ commitments,” says Fadi Pharaon, President of Ericsson Middle E...
Sourced from Silicon Angle Hewlett Packard Enterprise (HPE) has announced that it will give 30 days free access to the company’s Learning-as-a-Service Platform – provided users register before the end of May 2020. Offering around 5000 hours of training across numerous modules, the HPE Digital Learner Platform acts as a global example of how digital learning is exploring access to education and skills. “As a prominent global edge-to-cloud Platform-as-a-Service provider, HPE is acutely aware that COVID-19 has increased the pressure on technology companies to innovate ever-more effective remote operability”, says Renay Rampersadh, Education Manager at HPE South Africa. “COVID-19 has not only cast the demand for remote capability into stark relief, but has also highlighted the shortage of skil...
Image sourced from Blog dbi services Amazon Web Services (AWS) – alongside launching its next wave of data centres in South Africa – has partnered with Vodacom to grow the South African mobile networks offering further and deliver improved business and cloud solutions. “Vodacom is an AWS Advanced Consulting Partner with operations across the African continent, so naturally we are very pleased that they have made the decision to invest in the South African market, as well as the broader African market, by opening these data centres in Cape Town,” says Shameel Joosub, Vodacom Group CEO. “The most exciting aspect of this is the integration of AWS into the Vodacom Network, which will allow our clients to take advantage of the benefits of both offerings, and use them to transform their bu...
Image sourced from Connected Devices Huawei is about ready to release the first device from its highly-anticipated P40 series. According to the Chinese tech giant, the P40 Lite is more powerful and robust than its predecessors – it also marks the second Huawei smartphone to launch in South Africa that comes standard with Huawei’s HMS ecosystem. The Huawei P40 lite is powered by the Kirin 810, a high-end 7nm chipset, which is integrated with a Mali G52 GPU that boasts excellent graphics processing capabilities. In addition, the 4200MAh battery and 40W Huawei SuperCharge support offer lower power consumption and long-lasting battery life. With its 6.4-inch Punch FullView Display, 90.6% screen-to-body ratio and 48MP quad-camera, Huawei believes this handset is all about creating and viewing h...
With the nationwide COVID-19 lockdown in full effect, Vodacom has put numerous measures in place to protect customers and employees. These include measures that have seen frontline agents now working from home as well as stepping up its reliance on TOBi – Vodacom’s chatbot. Using the latest Artificial Intelligence (AI) technology, TOBi was created and designed to resolve issues as quickly and efficiently as possible online. According to the network provider, TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. “Since TOBi’s launch, we have seen how the deployment of a powerful chatbot can transform the way our customers engage with the brand, especially when the chatbot is of high quality,” says Ugestra Alwar, Man...