Southern Africa
COVID-19 Boosts Demand for Human-Centered Digital Design
Sourced from TTEC.com If there is one thing that COVID-19 has highlighted; it is the importance of people in the economic value chain. Sandton-based business management consultant Immersion Group says that one of the emerging trends they’re seeing is that more organisations are seeking human-centred design experts to enhance or improve digital customer experiences, breaking down barriers that may be hindering their ability to satisfy their customers. Organisations are now facing urgent decisions as they pivot to accommodate the many unexpected circumstances, and when these challenges risk affecting the bottom line; it’s crucial that organisations rapidly take stock of what is working and what isn’t working when prioritising digital experiences that put the customer first. From onboarding t...
Unisa Confirms Postponement of Online Exams Due to Overworked Servers
Sourced from EWN. The University of South Africa (Unisa) has been forced to postpone several exams after technical issues interrupted last week’s set of online exams. Affected modules whose exams have been postponed include those studied by criminology students, as well as those in development studies. Sipho Xukwe, a third-year criminology student told City Press on Friday that he wasn’t able to submit his exam answers during online writing sessions this week because the system was “clogged due to the high volume of exam scripts and question papers.” /* custom css */ .tdi_3_6d7.td-a-rec-img{ text-align: left; }.tdi_3_6d7.td-a-rec-img img{ margin: 0 auto 0 0; } Xukwe continues says that while trying to answer questions, “A message popped up saying [the system] cannot hold the number of stud...
Xiaomi Launches the Redmi Note 9S in South Africa
Xiaomi has launched the Redmi Note 9S – a new mid-range device – which features a powerful processor, striking symmetrical design, an outstanding quad-camera setup and long-lasting battery. The Redmi Note 9S is equipped with the Qualcomm Snapdragon™ 720G chipset, which consists of an octa-core CPU with a 2.3GHz maximum clock speed, Adreno 618 GPU and 8nm process technology. It’s also said to offer an unparalleled user experience through its advanced AI technology and power-efficiency improvements. As the first smartphone in the Redmi Note lineup to feature a Z-axis linear vibration motor, this device enables faster acceleration, resulting in better haptic feedback compared to traditional motors. Its 5020mAh high-capacity battery keeps users fully powered throughout the day, even dur...
Facebook and Instagram Introduce Gift Card Feature for South African Businesses
Instagram and Facebook are making it a little easier for South Africans to support local businesses in their communities thanks to the new gift card feature. Facebook has created this feature to help local businesses, such as restaurants, fitness studios, salons, bookshops and bakeries as they navigate their way through the COVID-19 pandemic and national lockdown. People can find offers from participating merchants through a “Support Local Businesses” ad in their Facebook feeds, a Gift Card button on merchants’ Instagram profiles or in Stories through the Gift Card sticker. Supporting small businesses and restaurants is an important part of Instagram’s community, which is why Instagram is also launching Food Orders, making it easier for businesses to get support from their customers throug...
E-Health Framework in Development for South Africa
South Africa’s healthcare organisations are currently on a journey to providing comprehensive and accessible healthcare services to all its citizens, in both the private and public healthcare ecosystems. However, the finalisation of legislation and standards that govern this sector has not been without challenges. The aim is to ensure that South Africa’s healthcare organisations – like their counterparts across the globe – comply with legislations and adhere to standards that support the transformation of the healthcare ecosystem. This through information and technology with various benchmarking and standards frameworks has resulted in the creation of the National Health Insurance (NHI) Bill, aimed at achieving specific strategic objectives in the delivery of healthcare. As an adjunct to t...
SADV ISP Appoints New MD
SA Digital Villages (SADV) ISP has appointed telecommunications industry veteran, Junaid Munshi as its new managing director – effective 01 June 2020. The company recently became a standalone entity after its fibre network division was absorbed by Vumatel in April of this year. SADV ISP says that the appointment signals the company’s focus and commitment to delivering world-class Internet access to its customers. Munshi, who brings more than two decades of experience in telecommunications – spanning four countries, will be instrumental in driving customer uptake and delivering growth across the business Speaking on his new appointment, Munshi says “I am super excited to be joining the team at SADV. I believe that we have a unique opportunity to establish a new digital dawn for all South Af...
Vodacom is The First Telco to Zero-Rate what3words
The what3words technology, available as an app or online map, has divided the world into a grid of 3m squares, giving each square a unique combination of three words: a what3words address. Vodacom has become the first telco globally to zero-rate the lifesaving addressing technology, what3words, for its more than 43 million subscribers across South Africa. The UN estimates that 75% of countries in the world have a poorly maintained addressing system – or none at all. This is an issue that South Africa knows well, with large parts of the country still lacking spatial planning. This might be an inconvenience when you are expecting a delivery, but it is a far graver issue for locals living in rural areas or informal settlements when it comes to emergencies. Without an address – or in the event...
Cashless and Contactless Payments Beyond COVID-19
The emergence of COVID-19 has made the need for digitising payments more critical than ever before and for this to be a success, electronic payments need to offer similar benefits to those afforded by cash. Globally, economies are in various stages of development having either started developing, replaced or are busy replacing daily batch payment systems with real-time systems that execute payments in seconds with the flexibility to meet the needs of the future digital economy. The drive towards digital payments and lowering the reliance on cash is not new to South Africa’s payments market. There are several mechanisms already in place to enable this and banks, card companies, fintechs and retailers are all involved in rolling out digital, non-touch payment mechanisms. Contactless cards us...
Entersekt Integrates Digital Banking Software with Huawei Mobile Services
Sourced from Getty Images. Mobile fintech solutions company, Entersekt announced that it has successfully integrated with Huawei Mobile Services (HMS). HMS is Huawei’s alternative to Google Mobile Services, a collection of applications and application programming interfaces that are typically pre-installed on Android phones and tablets. Entersekt fast-tracked work on its mobile software development kit (SDK) to facilitate push messaging and ensure that consumers could continue to bank and transact securely after upgrading to newly manufactured Huawei mobile devices. The fintech provider holds an 80 per cent share of the South African digital banking authentication market and counts major overseas banks as customers too. The updated SDK is now ready for release to app developers across the ...
Why South African Enterprises Will Benefit The Most from 5G Technology
Over the past forty years, the mobile industry has introduced a new generation of technology every decade. The enhanced capabilities introduced by 5G technology are valuable for business because of the potential to directly impact on core operations, unlocking much-needed efficiencies, and enhancing productivity, to an extent that we have not seen before. Key capabilities offer big benefits to business Prior to 5G, mobile technologies were primarily focussed on the individual consumer. The benefits to business have been indirect, particularly across Africa, where the coverage of fixed-line infrastructure could not provide the mass connectivity needed to impact on core operations. 5G was designed with the needs of the enterprise in mind, and its key capabilities — Enhanced Mobile Broadband ...
How Lockdown has Highlighted the Benefits of Remote Banking
Sourced from Innovation Village. The advantages of digital transacting over other modes of banking have been highlighted by the lockdown. Although banking remotely has been gaining ground in South Africa long before the lockdown, the limitations on physical movement imposed by the lockdown have given online and mobile banking a significant boost. The current environment will most likely see more people opt for digital banking platforms. This is confirmed by a recent Nielsen syndicated study on the impact of COVID-19 on consumer behaviour in South Africa, which reports that 37% of South Africans say they are shopping and transacting more online. “Apart from being more convenient, digital banking and shopping are cheaper than traditional channels. The lockdown and its effect on the economy h...
Why Getting Students Online Poses a Major Challenge
The COVID-19 lockdown has forced many schools, colleges and educational institutions to rapidly switch to online learning. Although there are many advanced online learning platforms available, the one critical factor that still remains is reliable connectivity to online learning platforms. The reality is that only a small percentage of homes in South Africa are covered by uncapped fibre connectivity. This is where mobile data connectivity is the only option. There has been ongoing lobbying of mobile networks led by various educational organisations such as the National Association of Social Change Entities in Education as well as the DG Murray Trust. The current reality, however, is that learning institutions are forced to provide data connectivity to learners. Last week, the U...
