The COVID-19 pandemic has ushered in ample opportunities by accelerating the digital transition of tasks that were once considered mundane. In recognition of the importance of this, almost all players in the insurance sector are digitising – some more seamlessly than others. Here are eleven of the digital trends we have seen and expect to continue seeing: Self-service claims processThe biggest digital transaction in this space is people tracking the progress of their claim. They want to be able to do so on a self-service basis. Clients are seeking smooth administration processes. Quoting new business onlineBeing able to quote for new business online has become the norm. There’s tremendous pressure to keep pace with customer expectations or lose prospective clients. Farewell to legacy syste...
