Safaricom Kenya
Kenyan Senators Call for Safaricom to Split
Senators in Kenya believe that Safaricom should split into two firms – Mobile Services and M-PESA. According to The Star, a split would see the mobile telephony service is regulated by the Communication Authority of Kenya (CAK) and the M-Pesa division regulated by the Central Bank of Kenya (CBK). A recent report by TechWeez revealed that senators believe there should be a level playing ground for the likes of Telkom and Airtel Kenya who operate at the mercy of Safaricom as they owe it billions of shillings. “The market is not competitive any more. The other operators should be allowed to operate, by giving the dominant operator its right, but also allowing the others to operate, and allow innovation in the country,” says Senator Petronilla Were of the ICT committee. Senator Iru...
Safaricom makes Changes to Executive Team
Safaricom has announced a number of changes to its executive team which includes the merge of its information technology and network departments. According to a memo sent to staff by Peter Ndegwa, the telco’s current CEO, Morten Bangsgaard will head the new department. Bangsgaard’s appointment takes effect on January 1, 2021. He has more than 26 years of experience in various technology roles in the telecommunications industry, reports Business Daily. Rita Okuthe will leave her position as Safaricom’s Chief Enterprise Business Officer at the end of November 2020 – the company has not yet named her successor. Safaricom Appoints New Board Chairman Safaricom has appointed Michael Joseph (the telco’s former CEO) as new board chairman, he succeeds Nicholas Ng’ang’a who has ret...
Kenyan Telcos could Compensate Users for Network Outages
Safaricom, Telkom and Airtel Kenya have decided to compensate customers who experience interrupted services due to network outages, reports Gadgets Africa. This comes shortly after the Communications Authority of Kenya (CA) issued new draft regulations “to compel telcos to either pay or offer credit equivalent of the time users are without voice, data and SMS services”. These guidelines are said to be part of the Kenyan governments “effort to shield the millions of subscribers across the country from poor services related to network outages which include lack of internet connections”. This is something that is expected to push telcos to step-up the quality of their services. CA draft regulations “A licensee shall develop and implement an outage credit policy in situations where servi...
