Retail
4 Tips to Securing your Safety while Shopping Online
With the start of lockdown in South Africa now over six months ago, certain behavioural and shopping trends have started to become clear. The extreme regulations necessary in Level 5 significantly contributed to an increased uptake in online shopping, and put eCommerce into the focal point as a viable way to buy everyday goods. Speaking in light of Cyber Security Awareness month OneDayOnly.co.za spokesperson, Matthew Leighton says that cyber safety is a big part of shopping online, but not nearly as scary or unknown as some may think. “E-commerce is no doubt starting to mature in South Africa. Our retail sales grew by 100% during lockdown and we are seeing an uptake in first-time users making it even more important for consumers to familiarize themselves with online safety. As soon as you ...
What does Lockdown Level 1 mean for eCommerce?
South Africa is about to move into Lockdown Level One as from midnight on Sunday, 20 September. And while the hard lockdown saw eCommerce activity skyrocket to unprecedented levels, trade volumes in brick and mortar stores have already started to see a pick-up during the previous shift down to Level Two. As restrictions ease further off the back of last night’s announcement by President Cyril Ramaphosa, questions have been raised as to whether the spike in eCommerce activity will wane and what the future holds for the sector. Based on international market trends, Matthew Leighton, a spokesperson from OneDayOnly.co.za, believes that continued growth is inevitable. “Well-established eCommerce markets are still experiencing growth, and we expect to see the same locally. A recent example was A...
Jumia to Introduce New Pick Up Stations in Ghana
Jumia has expanded its delivery service with the introduction of new pick-up locations across Ghana – something that the company hopes will allow customers to receive their orders faster while saving money. With over 20 pick up stations already operational in Accra and Kumasi, new stations will open in the Western and Central Region. Preparations to expand to Koforidua, Ho, Aflao and Tamale are also in the pipeline. The eCommerce reports that more than 25% of its consumers are from remote, rural areas who haven’t always been afforded the choice to find more affordable products. However, with the introduction of these pick-up stations, consumers will be able to find MORE flexible payment options. Consumers in the Western and Central Regions can now also choose the cash on delivery payment m...
Cash Crusaders Launches eCommerce Service in South Africa
Second-hand goods chain, Cash Crusaders has built and launched ‘Click & Collect’, the first instalment in taking their retail business online. “Although we’ve been planning the launch of eCommerce for our business for a while, COVID-19 rapidly increased the rate in which we rolled the service out,” says Sean Stegmann, CEO of Cash Crusaders Franchising. “As discussed in our recent 702’s Franchising for Future Success webinar, with shopper behaviours changing somewhat, the timing was perfect for us to aggressively embrace our digitisation strategy. We started with our WhatsApp Video service back in June and have gone live with our Click & Collect service.” The company says that this service will cater for both private label new goods as well as second-hand goods and works off a live ...
Facebook Adds New Shopping Tab to App
As part of Facebook’s plan to create a place for users to discover businesses and shop for products, it is testing a dedicated shopping tab within the main app. “During the COVID-19 pandemic, the shift to online shopping has rapidly accelerated, with an estimated 85% of people worldwide now shopping online,” says the social platform in an official blog post. “We want to make shopping easier for people and empower anyone, from an entrepreneur to the largest brand, to use our apps to connect with customers and grow their business. That’s why we’re creating new ways for people to shop on our apps and providing tools to help businesses sell online.” The new tab is currently only available in the US. /* custom css */ .tdi_3_ee0.td-a-rec-img{ text-align: left; }.tdi_3_ee0.td-a-rec-img img{ margi...
South Africa’s eCommerce Market to Reach $3.5 Billion in 2020, says Researchers
eCommerce has broken barriers as a result of the global COVID-19 pandemic’s lockdown restrictions. Statista believes that the South African market will reach just over R62 billion this year, and show a compounded annual growth rate of 10% for the next four years. User penetration will be 37% this year and is expected to hit almost 51% by 2024. And even given the devasting impact of the national lockdown restrictions, which meant that online shoppers could order only “essential” items, 22% of a thousand South African adults surveyed in late April by Ipsos said they were using online shopping more frequently than in the month before, with 65% shopping less at a supermarket according to Nielsen figures released in early May. eCommerce and Consumer Trust “We’re seeing more and more people real...
Pick n Pay is Using Machine Learning to Change How People Shop
Image sourced from Guzzle Pick n Pay has announced that it will use machine learning to automatically personalise discounts for Smart Shoppers – a move that is expected to help more customers save more on their grocery shop. Using this advanced technology, Pick n Pay hopes to give each shopper eight personalised discounts every two weeks. These are unique to each customer and offer cash-off savings, discounts or boosted points for products they buy most often. “This algorithm predicts what a customer is likely to buy and helps us work in conjunction with our partners to give customers personalised savings on the items they want or plan to buy,” says John Bradshaw, retail executive of marketing at Pick n Pay. Technology improvements mean that customers no longer have to activate their perso...
4 Ways to Boost Your eCommerce Business
Sourced from IOL. South Africa’s eCommerce industry is booming as a result of retailers who were constrained from operating normally due to lockdown and safety restrictions. Now, with lockdown restrictions easing, the temptation is to throttle back on online efforts and go back to the ways of old. That would be a big mistake, believes Warrick Kernes, founder of the Insaka eCommerce Academy. “Previously the challenge with building an online store was creating a website and taking payments online or delivering a parcel overnight. Today, these challenges are largely solved, but now a new challenge has emerged due to the mass of sellers coming online,” says Kernes. /* custom css */ .tdi_3_d8f.td-a-rec-img{ text-align: left; }.tdi_3_d8f.td-a-rec-img img{ margin: 0 auto 0 0; } Here are four ways...
eCommerce Surges by 139% Amidst Pandemic, Research Shows
Sourced from Innovation Village. South Africa’s eCommerce industry is booming retailers were forced to take their operations online due to lockdown and safety restrictions. Now, with lockdown restrictions easing, the temptation is to throttle back on online efforts and go back to the ways of old. That would be a big mistake, believes Warrick Kernes, founder of the Insaka eCommerce Academy. “Businesses really need to embrace this and make it part of their strategy.” At this time, more South Africans are delving into online buying for everything from groceries and toiletries to hardware and digital devices. But it’s when you drill down into the statistics that the true uptake becomes apparent. Just recently payment gateway PayFast released information regarding transactions during the Januar...
Scam Attempts on Gumtree Have Surged During South Africa’s Lockdown
British classifieds platform popular with South Africans, Gumtree has seen an increase in scams during the country’s lockdown with criminals and fraudsters benefiting from scamming people over a distance. Estelle Nagel of Gumtree says that “The pandemic has seen more South Africans sell their items in an attempt to raise additional cash, and as those listings increase, so do scam attempts.” “With lockdown, buyers and sellers are inclined to transact online only rather than face to face or without viewing an item in person and using electronic payment methods rather than cash. This does lead to more instances of fraud,” she continues. With more and more South Africans desperately searching for cash during these tough times, Nagel says, they may be less risk-averse than normal and more likel...
eCommerce Activity Reaches Record High – Offering Hope for Local Economy
Sourced from IOL. eCommerce is said to be providing a ray of hope for South Africa’s local economy with transactions hitting a record high in May and June. And, while there will be some levelling off, DPO South Africa says the new love affair with digital commerce is unlikely to fade in coming months, offering some relief in an otherwise grim economy. “The last weekend in May saw transactions per minute hit four times that of the busiest minute experienced during Black Friday last year. June was similar to May and we expect our monthly volumes for the rest of the year to settle at around 40 per cent higher than last year,” explains Peter Harvey, MD of DPO South Africa. According to Harvey, the adoption of eCommerce should be seen as a very positive sign after the depressing financial metri...
Why Real-time Analytics are Crucial to Online Retail
In the digital age, data is a currency all on its own. The retail sector has lagged in leveraging the value of real-time data, due to a number of factors. However, given the current economic climate, they can no longer afford the luxury of remaining in the dark. The power of data is revealed through near real-time analytics, and it can deliver incredible benefits for the retail sector. Harnessing the power of daily sales and stock on hand data is the missing link in enabling Just in Time (JIT) manufacturing – the panacea where manufacturers produce just the right number of goods that are delivered at the right time to the right place to find their way into the hands of the right consumers. Visibility is the key The daily sales and stock data in retail hold a powerful repository of informat...
