Online Shopping
Online Shopping Surges in SA, but Not All Shoppers are Equal
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Edgars Expands Delivery Services with Click & Collect Option
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Edgars Expands Delivery Services with Click & Collect Option
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Amazon is Set to Penetrate the African Marketplace
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Woolworths is Exploring Electric Delivery Vehicles
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In-chat Payments Help CMOs Address Costly Breaks in Customer Journeys
Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment link within a WhatsApp message could hold the key for many companies, especially those in financial services, struggling with customer conversion, acquisition, and even cart abandonment. As user behaviour has shifted, organisations are relying more and more on their digital channels for topline revenue generation. However, the teams responsible for designing and managing those digital channels are feeling the pressure with the latest data from Clickatell’s latest Chat Commerce Trends Report showing 81% of customer service leaders saying they are compensated based on performance and sales within their teams. “When we surveyed more than 340 senior cus...
In-chat Payments Help CMOs Address Costly Breaks in Customer Journeys
Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment link within a WhatsApp message could hold the key for many companies, especially those in financial services, struggling with customer conversion, acquisition, and even cart abandonment. As user behaviour has shifted, organisations are relying more and more on their digital channels for topline revenue generation. However, the teams responsible for designing and managing those digital channels are feeling the pressure with the latest data from Clickatell’s latest Chat Commerce Trends Report showing 81% of customer service leaders saying they are compensated based on performance and sales within their teams. “When we surveyed more than 340 senior cus...
In-chat Payments Help CMOs Address Costly Breaks in Customer Journeys
Chat Commerce is taking the lead when it comes to helping brands convince users to complete customer journeys. In fact, a simple, safe payment link within a WhatsApp message could hold the key for many companies, especially those in financial services, struggling with customer conversion, acquisition, and even cart abandonment. As user behaviour has shifted, organisations are relying more and more on their digital channels for topline revenue generation. However, the teams responsible for designing and managing those digital channels are feeling the pressure with the latest data from Clickatell’s latest Chat Commerce Trends Report showing 81% of customer service leaders saying they are compensated based on performance and sales within their teams. “When we surveyed more than 340 senior cus...
Safaricom Partners with vivo to Launch Flagship Y15s in Kenya
The new Y15s. vivo Smartphone and Safaricom PLC have partnered to list the new Y15s flagship in Safaricom as it seeks to increase its footprint in the Kenyan market. The new partnership will see vivo’s latest products sold in Safaricom outlets and its online platform Masoko starting with the vivo Y15s, vivo Y21, and the vivo Y33s as it advances to offer more products to consumers and as it expands its portfolio. The launch of the vivo smartphones in Safaricom is set to increase smartphone penetration, fast-tracking Safaricom’s vision to drive digital inclusion in the country. “The partnership with vivo smartphone cements our commitment to bring our customers a variety of smart devices that will enable them to stay connected and have the opportunity to enjoy the benefits of higher spe...
4 Things You Need to Know About Achieving Efficiency in the E-commerce Era
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Why Kenya is Struggling to Make the Switch to Online Shopping
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Woolworths Set to Expand its Delivery Services in South Africa
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