omnichannel
Freshworks helps Africa’s leading media company MultiChoice deliver a modern employee and customer experience
Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers. Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, MultiChoice Group (MultiChoice), uses Freshservice® and Freshdesk® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers. MultiChoice is the leading video entertainment company in Africa, with more than 21 million subscribers on the continent, and 8.9 million subscribers in South Africa. “Our South African subscriber b...
