My Vodacom App

With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Since the Regulation of Interception of Communications and Provision of Communication-Related Information Act (RICA) came into effect in 2011, Vodacom is said to have been working on ways to simplify the process, making it as quick and efficient as possible. Traditionally customers would have to visit a store and present some form of identification, proof of residence and the SIM card. Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then re...