Sourced from TheTechieGuy (https://thetechieguy.com/) Effective 1 September 2021, Cornelia van Heerden will join MTN South Africa as Chief: Customer Service Operations. Van Heerden is a highly qualified business executive with both a technical and commercial background. MTN says that this latest high-level appointment is a means to continue its drive into digital service excellence. “With customer demands for reliable, fast and trusted digital solutions on the rise, MTN has made a strategic customer services appointment to ensure clients receive ongoing service excellence in the ‘new normal’,” the telco says. “Our clients have faced unprecedented challenges over the past 18 months and MTN’s focus has been ensuring we continue to deliver exceptional service; despite the circumstances. With ...
South African companies must take care not to inadvertently deepen the existing digital divide. Although COVID-19 and related lockdowns have accelerated a growing trend towards the digital economy such as artificial intelligence, in an unequal society such as South Africa, many consumers find it difficult to access data-intensive apps and processes. This makes it vital for local businesses to include different forms of technology in their business strategies to ensure their operations are running inclusively. An effective way to do this is by including SMS solutions in customer processes. Once seen as a luxury, mobile phones are now in the hands of 95% of South Africans, according to Geopoll, with data-hungry smartphones accounting for 91% of devices. However, data prices in South Africa a...
Sourced from Getty Images. As businesses gravitate towards remote working, enterprises all around the world are seeking efficient Mobile Device Management (MDM) solutions to help them secure and manage their corporate data and device fleets. Apart from managing traditional mobile devices, organizations also want to manage new-age endpoints such as Point-of-Sale systems, rugged handheld computers, etc. via a single solution. MDM solution offers enterprises a secure way to manage their devices and helps them gain visibility over their remote device fleets. It also helps them to secure their corporate data on devices with different ownership models such as company-owned or employee-owned devices. Scalefusion is a leading Mobile Device and Endpoint Management solution that offers a comprehensi...