Protecting citizens when they interact with digital government services is fast becoming a top priority for governments around the world. The astonishing growth of the global cybercrime industry and the perceived ease at which threat actors imitate trusted brands and government departments online is challenging governments to implement new measures to protect citizens. As one of the continent’s most developed and heavily industrialised economies, South Africa is an attractive target to the global cybercrime industry. Interpol’s African Cyberthreat Assessment Report 2021 found that South Africa led the way in all categories of cyberattacks, from digital extortion and online scams to business email compromise attacks. The 2021 Interpol report found that weak networks and poor security make c...