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How COVID-19 is Shaping Financial Inclusion

The COVID-19 pandemic had forced companies and individuals to rapidly adapt to the Fourth Industrial Revolution (4IR) to remedy the unprecedented socioeconomic challenges faced by consumers. A key facet of 4IR is a shift towards digitisation, and the vulnerable communities across the globe find themselves trailing even further behind in their endeavour for financial equity as a result.  Migrants and foreign nationals trapped in the cash economy, who utilise analog means of transacting funds, are the hardest hit as lack of access to cash means that they are rendered unable to support their families both locally and abroad to make ends meet. The festive season in particular is a capital intensive time for consumers. To provide for their families, many find themselves using informal meth...