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African Airline Industry Lost $55 Billion from COVID-19 Lockdowns

Sourced from The African Report. Africa’s travel and tourism industry have lost $55 billion due to the closure of borders across the continent in attempts to stave off the spread of the novel coronavirus. This is according to the African Union, who says that on the continent where safaris are a powerful overseas tourism market, the sector has been crushed by hard lockdowns that sealed air, land and sea borders. “The impact is really severe,” says Amani Abou-Zeid, Commissioner for the African Union during a virtual briefing organised by the World Economic Forum and the WHO on Thursday. /* custom css */ .tdi_3_fbb.td-a-rec-img{ text-align: left; }.tdi_3_fbb.td-a-rec-img img{ margin: 0 auto 0 0; } “We are talking here about $55 billion lost within three months in a year when we were supposed ...

Uber Cash Digital Wallet Launched in Sub-Saharan Africa

Sourced from The Guardian. Uber is launching its Uber Cash digital wallet feature in Sub-Saharan Africa through a partnership with Nigerian founded fintech Flutterwave. The arrangement will allow riders to top up Uber wallets using the dozens of remittance partners active on Flutterwave’s Pan-African network. Flutterwave operates as a business-to-business payments gateway network that allows clients to tap its APIs and customize payments applications. According to TechCrunch, Uber Cash will go live in the next two weeks for Uber’s ride-hailing operations in South Africa, Kenya, Nigeria, Uganda, Ghana, Ivory Coast and Tanzania according to Alon Lits, GM of Uber for Sub-Saharan Africa. “Depending on the country, you’ve got different top-up methods available. For example, in Nigeria, you can ...

Over 1 Billion SMSs Sent since the Beginning of Lockdown in Nigeria

Sourced from allAfrica. Nigeria’s lockdown triggered by the COVID-19 pandemic has increased the usage of SMSs – the quintessential short message service used all across the world – as subscribers were discovered to have sent over 1-billion messages within the last month. Though this mass of messages was largely free, checks on some operators revealed the rate of how customers made use of the SMS platform to send messages to one another. For instance, a check on MTN showed that within the first five weeks of lockdown, where people all across the country began to work remotely. Over one billion text messages were sent by customers within the first four weeks of the pan-African telecom introducing a new free SMS package – the package allows MTN Nigeria subscribers across the country to send 1...

Chatbot Uptake to Remain Robust in Nigeria

Sourced from UC Today. Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This technology is becoming simpler, cheaper to deploy, and can be integrated across various chat channels. Chatbots are rapidly changing the game for many businesses, as AI-driven bots start to communicate more efficiently and effectively with end-users while giving organisations better insight into their customers. What’s more, this technology provides organisations with cost optimisation by decreasing operating expenses, in addition to offering scalability without impacting quality. As a result, this frees up resources for the organisation in order to pursue other opportunities. /* custom css */...