Infobip Africa
Infobip to Roll Out WhatsApp for Business in Botswana
/* custom css */ .tdi_3_ec0.td-a-rec-img{ text-align: left; }.tdi_3_ec0.td-a-rec-img img{ margin: 0 auto 0 0; } Infobip has joined forces with Redbullet to roll out an Automated WhatsApp for Business API channel to its clients with the option of a breakout to a live agent. Established in 2010, Redbullet is a Botswana-based company that provides omnichannel solutions to enterprise customers in the local market. Bakang Sebele, Co-Founder of the ICT company says that they approached Infobip based on its reputation as a big omnichannel provider in South Africa. It had previously also used Infobip’s SMS platform before developing its own. “WhatsApp for Business is a fairly new technology in Botswana, but most people here use WhatsApp as their preferred channel of communication. It mad...
Infobip Appoints Former Microsoft Heavyweight to Board
Infobip has appointed its new Vice President of Planning and Strategy Implementation, Marin Bezić to the Board of Directors. An experienced management consultant with a deep understanding of the sector and expertise in building out bluechip tech organisations, Bezić is ideally suited to help define and support the company’s long and short term strategic business objectives as the Group continues to extend its global footprint. He will be responsible for optimising business management including enhancing the Go-To-Market framework and overseeing revenue operations. Previously at Microsoft, he was central to product development and the force behind Microsoft’s first business intelligence application. “I’m excited to be a part of Infobip’s story. The feeling is very similar to the beginning o...
Infobip to Acquire OpenMarket in $300 Million Deal
Infobip has announced that it has entered into a definitive agreement with Amdocs to acquire OpenMarket – a mobile messaging solutions company – in a deal worth approximately $300 million. The transaction is expected to close following regulatory approvals. Infobip has announced that it has entered into a definitive agreement to acquire OpenMarket in a deal worth approximately $300 million.Click To Tweet According to Infobip, this acquisition brings together complementary regional footprints, merging OpenMarket’s scale in the US with Infobip’s strengths outside the US to process “more than 14 billion monthly customer interactions across the full range of communication channels, in more than 190 countries around the globe”. “This transaction marks a significant leap ...
Infobip Launches Conversations – a Connected Customer Experience for Contact Centres
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution that enables businesses to deliver omnichannel support for customers through a single interface for agents. Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house chatbots can all be managed through Conversations. Provisioned through the cloud, Infobip offers a marked differentiator – omnichannel connectivity (CPaaS) with contact centre software stacked ...
