How to Think Human

Sourced from TTEC.com Organisations are placing business and shareholder goals above employee needs when adopting new technologies, according to a new study from Lenovo. The research, conducted among 1,000 IT managers across EMEA, found that just 6% of IT managers consider users as their top priority when making technology investments. Lenovo believes that this approach to IT adoption is ultimately leading to productivity being stifled. When businesses implement new technologies without considering the human impact, many employees become overwhelmed due to the complexity and pace of change, with 47% of IT managers reporting that users struggle to embrace new software. With all industries having to adapt to the ‘next normal’ and take stock of their responsibility – to employees, to the envi...