FNB
Why Senior Citizens Should Choose Online Banking
While citizens are encouraged to remain indoors and work from their homes as a result of COVID-19, research around the world also highlights that senior citizens are among the most vulnerable to the pandemic. This is one of the compelling reasons for senior citizens to consider efficient ways of banking to minimise the risk of exposure to COVID-19. The adoption of digital banking channels over this period empowers consumers of all ages with tools to easily manage their money from anywhere and at any time; allowing them to protect their health at the same time. “As a bank for all, we continue to scale our efforts in educating our customers on the ease and safety of using our digital platforms. To those customers over the age of 55, we want to emphasise the endless benefits such as cost-savi...
FNB Named South Africa’s Best Digital Bank
Sourced from Htxt.Africa First National Bank (FNB) has been voted as the best digital bank in the 2020 SITEisfaction survey. The bank is said to have “dominated overall customer satisfaction metrics on both the Best Mobile Banking and Best Internet Banking categories”. Conducted for 9 consecutive years, the survey benchmarks Internet banking, app and customer experience against that of competitors as well as against previous years’ performance. “Our consistent approach to digital banking has provided customers with an innovative, contextual and agile banking experience. Our banking processes have evolved into one that can operate through challenging market conditions with changing consumer perceptions, sentiment and dynamics. Through this we have delivered platforms that have been pivotal ...
FNB is Leveraging AI to Redefine Risk Management
Sourced from Htxt.Africa FNB has been harnessing artificial intelligence (AI) to reimagine risk management and forensic due diligence processes. The result is the ability to review profiles for various financial crimes holistically, more rapidly, and more consistently, and free up the time of analysts to perform the functions that they remain better suited to than AI. FNB claims that this doesn’t mean that they need fewer analysts, but rather that their focus is now being used to conduct quality assurance of reviews, and to constantly feedback data into the evolution of the AI. On average, the use of AI frees up 70% of analysts’ time and generating a forensic synopsis ready for a human analyst to review that previously took hours can now be completed in as little as 8 seconds. AI is growin...
