FNB Named Best Digital Bank

Sourced from Htxt.Africa First National Bank (FNB) has been voted as the best digital bank in the 2020 SITEisfaction survey. The bank is said to have “dominated overall customer satisfaction metrics on both the Best Mobile Banking and Best Internet Banking categories”. Conducted for 9 consecutive years, the survey benchmarks Internet banking, app and customer experience against that of competitors as well as against previous years’ performance. “Our consistent approach to digital banking has provided customers with an innovative, contextual and agile banking experience. Our banking processes have evolved into one that can operate through challenging market conditions with changing consumer perceptions, sentiment and dynamics. Through this we have delivered platforms that have been pivotal ...