South Africa’s working culture ‘cage’ was well and truly rattled earlier this year when, due to the COVID-19 hard lockdown, companies were faced with little choice but to adapt to remote working… or suffer the consequences. “Suddenly, working from home became the only option to maintain a revenue stream,” explains Niel Steyn, division business owner – innovation at First Technology Digital, South Africa’s preferred partner for digital transformation, software consultancy and management consulting solutions and a First Technology Group company. “One of my favourite figures of speech is ‘Every cloud has a silver lining’, and during the pandemic, finding the silver linings within the chaos and fear was arguably even more critical than during regular day-to-day life.” “Looking at the situation...