Faults
Nigerian airlines list conditions for full refund to passengers after two-hour flight delay
Following the pronouncement of the Federal Government that airline operators must refund the full cost of travel tickets to passengers after a two-hour delay, commercial airlines have listed the conditions for such reimbursement. The airline operators made this known in separate interviews with newsmen. The Minister of Aviation, Hadi Sirika, had, on Thursday at the weekly State House briefing in Aso Villa, Abuja, read out some of the rights of air passengers as enshrined in Part 19 of the Consumer Protection Regulations of the Nigerian Civil Aviation Regulations (2015) and charged them to demand their rights whenever they were being trampled upon by airlines. “On domestic flights, for delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-ma...
MTN Nigeria tells customers about potential disruptions for business continuity
TechCentral MTN Nigeria said on Wednesday it notified some enterprise customers about a potential service disruption to enable them put in place business continuity measures. The local unit of South Africa’s telcoms firm MTN runs Nigeria’s largest mobile phone network which generates around a third of the company’s revenue. The action was “a routine notification to a small group of businesses affected by a specific challenge in very few specific locations,” MTN said. “Maintaining network stability and high levels of customer service remains a key priority for us,” Karl Toriola, MTN Nigeria’s chief executive, said in a statement. Toriola said MTN aimed to inform customers in a timely manner so that they can put in place business continuity measures. Potential disruptions could be due to net...
