Enterprise IT
Why PRTG Network Monitoring is Crucial for Efficient IT Systems
The IT sector has been forced to gear up for a major increase in connected devices as more organisations around the world look at replacing traditional offices with remote working solutions. This work-from-home migration — triggered by the coronavirus pandemic — means that there more business-critical devices supporting crucial IT networks scattered across the globe than ever before. And while these connected technologies make doing an honest day’s work easier for employees, it’s also an unprecedented challenge for IT teams who need to keep track of their networks in order to minimize downtime and secure any cyberthreats. With this in mind, ITNA recently chatted to Reagan Ndangi, account manager at Value-Added Distributor ASD, about exactly what PRTG Network Monitoring is...
5G and Enterprise, a Match Made for Growth
Digital technologies are transforming industries worldwide. With 5G being deployed across the region, service providers increasingly recognise the new business opportunities that digital transformation of the enterprise market will bring. However, to successfully address these opportunities and accelerate longer-term growth, they need to extend their focus from traditional revenue streams to centre on digitalising targeted industries. While leading service providers in the region are already taking steps to look beyond connectivity and focusing on a few specific industries, they should also expand their strategic ambition beyond mobile broadband in each targeted industry. According to an Ericsson report entitled “Capturing business opportunities beyond mobile broadband”, almost half of the...
5 Keys to Employee Education, Training and Development
The world is changing fast. That statement is true of all times, but it feels particularly pertinent now as most businesses begin to imagine what a post-COVID-19 landscape could, and should, look like. One thing is for certain, though. Successful business leaders will need to ensure that their employees have proper education, training, and development courses to ensure that they’re able to tackle any and all challenges they encounter in the future. To that end, today we’ll focus on the five keys to implementing a thriving training and development program at your organization. Check them out here: 1. Retention First thing’s first: if you want to develop talented professionals at your company, you have to retain their services. Fortunately, just by focusing on employee training and dev...
Why Augmented Analytics is Evolving in Today’s BI process
Since 2018, Gartner said that augmented analytics was set to change data analysis and business intelligence (BI) processes. Kevin Halkerd, senior IT risk and security analyst at e4, says that while he feels that the change had already begun, augmentation will bring about the change that is required to affect positive change and outcomes of data analysis. “We need to use augmentation rather than automation to not only lighten the load of the analyst but to also enhance cognitive abilities and reduce the cognitive bias of the data analytics. This will ultimately help to address the extreme volumes of information we currently have available as big data continues to grow unwaveringly,” says Halkerd. According to definitions, augmented analytics automates by finding and surfacing the most impor...
5 Crucial Cybersecurity Principles for Businesses
The face of cybercrime has changed, alongside the strategies used. It’s no longer just the teen hacker in their bedroom, it’s a variety of different people with a broadening array of tactics. And what’s more, in the current climate of goodwill it is increasingly easy to get caught up in one of these traps. With this in mind, there’s no harm done in brushing up on five cybersecurity principles that can help you and your business mitigate the more common tricks and attacks used by cybercriminals: 1. Least Privilege Just because you trust everyone in your business doesn’t mean that your receptionist needs the same access levels as your CEO. Give users minimum necessary access and leave your most valuable data vulnerable to far fewer breach points. You wouldn’t give a hotel guest a key for eve...
Is Company Culture Hindering Your Mobile Workforce?
Sourced from Tapscape While the mobile workforce has long been possible in theory, thanks to the ready availability of cloud technologies, many enterprises have continued to operate in a more traditional manner. The COVID-19 pandemic and subsequent lockdowns around the globe have forced businesses to completely rethink the way they operate. This unprecedented situation has dramatically accelerated the mobility drive, and subsequently the adoption of the cloud. Most organisations were faced with the choice of enabling staff to work from home or ceasing to operate, and the cloud offers the ideal way to access technologies to facilitate this. There is no going back “While we may have moved down a level in our lockdown status, President Ramaphosa has stressed that those who are able to work re...
Keep IT Costs Down with Managed Data Services
Sourced from Shutterstock The arrival of COVID-19 and its impact on the economy threatens to undo the careful technology investments made by businesses. Over the past decade, digital-centric and data-driven business environments have been gaining momentum, taking advantage of new breakthroughs such as cloud, advanced process automation, data analytics, remote working, etc. But now there is a real chance that these investments could be undone or, more likely, fail to reach their intended potential. It’s ironic, considering that these same investments have been helping companies adapt to the changes created by the pandemic. For example, those organisations that could safely and confidently switch to employees working from home rely on their modern digital environments. Now all that is under ...
Infobip Launches Conversations – a Connected Customer Experience for Contact Centres
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Conversations is a scalable digital cloud contact centre solution that enables businesses to deliver omnichannel support for customers through a single interface for agents. Messaging services such as Facebook Messenger, WhatsApp, Live Chat, SMS and in-house chatbots can all be managed through Conversations. Provisioned through the cloud, Infobip offers a marked differentiator – omnichannel connectivity (CPaaS) with contact centre software stacked ...
Building High-quality Networks with Huawei’s WiFi 6
Fred Saayman, Huawei BU Executive at Pinnacle Today’s digital, mobile Internet era has ushered in wireless networks that are bringing previously undreamed of benefits to enterprises across the board. We are becoming accustomed to being able to access the Internet anytime and from anywhere, in fact, this has become a necessity in our work and personal lives. Moreover, WiFi networks have become critical to digital transformation, linking users to clouds and Internet of things (IoT) devices, enabling network resources to be shared with employees, driving collaboration, efficiency and facilitating mobile workforces along the way. The vast majority of top tier organisations have implemented wireless offices, vastly boosting their working efficiency. The same is true of the education sector, as ...
How to Use Microsoft Teams in 4 Quick Steps
Sourced from Tech Republic. Microsoft Teams has exploded in popularity since the onset of the coronavirus pandemic and subsequent remote work exodus. Hundreds of thousands of people have brought their offices home with them, and with that, they’ve turned to Microsoft Teams. The platform has very quickly become the leader in remote teamwork in a very competitive market, having a huge bevvy of work-orientated features tailored to working from home successfully. Now, with more and more companies allowing to let their employees work from home for as long as employees wish, it’s as good a time as any to understand how to use Microsoft Teams. Without further ado, here are the four steps you can follow to become a Teams pro: /* custom css */ .tdi_3_79c.td-a-rec-img{ text-align: left; }.tdi_3_79c....
Understanding the Need to Secure SD-WAN Platforms
An increasing number of businesses are switching to a Software-Defined Wide Area Network (SD-WAN), which is a unique approach to wide-area networking because it combines traditional WAN technologies with the Internet and provides more visibility within an organisation. The move to SD-WAN is largely driven by distributed enterprises with multiple remote offices, which are increasingly using business-critical, cloud-based applications and tools that are migrating away from performance-inhibited wide-area networks (WAN). According to Louis Kirstein, DSM Expert for Connectivity Services at T-Systems South Africa, the visibility provided by an SD-WAN enables network administrators to oversee the network and monitor traffic for inconsistencies. From a security perspective, this functionality all...
How Will AI Reshape Leadership Practices in a Post-COVID-19 Economy?
Sourced from Shutterstock. Advances in artificial intelligence (AI) are accelerating at an unprecedented pace. Today, business leaders are able to augment their decision-making and problem-solving capabilities through a myriad of capabilities powered by AI. With a continued rise in the adoption of Industry 4.0 technologies such as the Internet of Things (IoT), Analytics, Machine Learning and Big Data, organisations have access to many data sources across their entire ecosystem, which previously was not always available to them. The tools to digitise analogue data sources and then mine and analyse them for insights are becoming more powerful. Organisational leaders in both developing and developed economies now have access to world-class AI-powered systems, that are able to significantly en...
