The acceleration of eCommerce as the global COVID-19 pandemic revolutionises buying trends is giving rise to exciting new developments in the financial technology industry. According to research by the United Nations Conference on Trade and Development (UNCTAD), eCommerce’s share of global retail trade grew from 14% in 2019 to about 17% in 2020. And the phenomenon shows no signs of slowing down. “Businesses and consumers who were able to ‘go digital’ have helped mitigate the economic downturn caused by the pandemic,” says UNCTAD Acting Secretary-General Isabelle Durant. /* custom css */ .tdi_3_7e3.td-a-rec-img{ text-align: left; }.tdi_3_7e3.td-a-rec-img img{ margin: 0 auto 0 0; } “But they have also sped up a digital transition that will have lasting impacts on our societies and daily live...
Good marketing relies on a thorough understanding of your target market, but when much of what you knew about your customers is suddenly no longer relevant, a major shift is needed. With the onset of the coronavirus, almost every aspect of what was considered typical daily life was upended literally overnight – people confined to their homes, anxious about the future and their financial security. “The most important question you should be asking is: ‘How best can I connect with my customers during a crisis?’” says Gavin Knox-Grant, marketing guru and director of Karbon Media. “It’s not only during the pandemic that business will be different,” says Knox-Grant, “the way in which we all conduct business will be forever changed.” /* custom css */ .tdi_3_556.td-a-rec-img{ text-align: left; }.t...