Sourced from TTEC.com Most companies today understand the need for digital transformation, but it can be all too easy to mistake digital transformation for simply adopting and implementing technology. Additionally, legacy back-end systems (and the cost to replace them) can hold companies back from making future-focused decisions, or changes that will improve the customer experience. Real digital transformation is about shifting mindsets across the organisation, rather than just forcing technology on people. By taking the latter approach, organisations risk missing out on the biggest benefit of digital transformation – improved customer experience. A study by Kony Inc, covering digital transformation across a number of verticals, found that despite nearly $5-trillion in overall investment, ...
Sourced from InfoWorld. New-age solutions and systems integrator, +OneX, has partnered with Teraco Data Environments to provide its enterprise customers with access to secure, resilient infrastructure at the heart of Africa’s largest, vendor-neutral data centre and interconnection services provider. +OneX will leverage Teraco’s physical infrastructure and interconnection services to support its customers’ journeys to hybrid cloud and multi-cloud deployments with access to the richest cloud ecosystem on the continent. The partnership builds on and extends an existing relationship between Triple H Cloud Services, a managed private cloud provider that +OneX acquired earlier this year and integrated into its cloud business. +OneX co-locates its private cloud and data services in Teraco’s carri...
Image sourced from ITA Group. The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. Digital has removed the typical boundaries associated with geography and time zones, and people expect to be able to use new communication channels not only with their friends but with the businesses they interact with too. Businesses need to embrace these new digital channels, including instant messaging platforms like WhatsApp, so that they can continue to be connected to their customers in a digital world. Digital Transformation Drives Connectedness The increasing usage of and reliance on digital technologies brings a variety of changes in both business and society. As enterprises ...
Digitisation has ushered in an era of hyper-connectivity, marked by disruptive digital platforms that operate on a global scale. A recent Baker McKenzie report – Competition in the Digital Economy – an African Perspective – shows that, in Africa, this dynamic evolution of markets presents an opportunity for competition regulators to drive structural transformation and development. To effectively achieve this, though, competition authorities need to balance the importance of upholding the regulatory process with the promotion of innovation and investment. Lerisha Naidu, Partner and Head of the Competition & Antirust Practice Group at Baker McKenzie in Johannesburg, explains that digital markets are characterised by, among other things, multi-sided platforms, large returns to s...
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Image sourced from Notebook Check. At the 18th Huawei Global Analyst Summit held in Shenzhen from April 12 to 14, Huawei announced the latest innovations and developments in its Intelligent Cloud-Network Solution. At this annual event, Steven Zhao, Vice President of Huawei’s Data Communication Product Line, delivered a keynote speech entitled “Go Digital Faster with the Intelligent Cloud-Network”. In the speech, Zhao shared how the Intelligent Cloud-Network Solution accelerates digital transformation across industries in four major scenarios: cloud campus network, cloud WAN, hyper-converged data centre network, and cyber security. Cloud migration is the key path for digital transformation. According to IDC statistics, 80% of enterprises will speed up their cloudification by the end of 2021...
Image sourced from Marketing91. The dawn of the Fourth Industrial Revolution (4IR) was always going to be fraught with challenges, but nobody could have predicted the massively disruptive event that was the COVID-19 pandemic. The world was thrown into turmoil and forced to adapt – it became a matter of ‘digital or die.’ The pandemic threw into stark relief the need to continually adapt skill sets to meet evolving requirements in a world where the only constant is change. With the future uncertain, one thing is for sure – ongoing skills development is the best defence to ensure organisations can pivot to handle digital disruption with ease. New World, New Skills The 2020 ‘Future of Jobs’ report from the World Economic Forum estimates that by 2025, on average, organisations will require 40% ...