Digital Transformation
Important factors to consider while building a business intelligence programme for your organisation
Hyther Nizam, President – MEA, Zoho Corp With digital transformation picking up faster than ever before in the business landscape, most organisations today employ a mix of business tools to run their operations across sales, marketing, finance, HR, etc. More often than not, all of these tools include a reporting module that displays department-specific data records and statements. However, stand-alone data like sales figures, lead numbers, email open rates, and the like, can only tell you so much about customer behaviour. As businesses continue to go digital and become increasingly data-driven, it’s imperative for them to include a holistic business intelligence (BI) programme in their technology strategy. A comprehensive BI programme helps combine various data points from multiple s...
Workplace Trends 2022 – Shift in Labour Between Humans & Machines
Artificial intelligence has come a long way from its science-fiction roots as the power for machines to act as our servants. While the topic can still summon controversy, especially after previous comments on the danger of AI from certain tech juggernauts like Elon Musk, who is currently building AI-powered robots at his Tesla factories, it is important to understand that the AI that we thought of has matured into a more realistic entity. There may be a future where humanoid machines walk, talk and do our bidding, but in the very near future a different kind of artificial intelligence will probably be more ubiquitous than anyone could have predicted. This AI will be digital, and work mostly in virtual spaces to do the jobs that humans don’t really need to do – jobs that entail enormo...
Explore the future of retail at Digital Retail Africa 2022
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Cloud-Based Unified Communications – Simplified, Africanised
Prebashini Reddy, Microsoft Product Manager at Westcon-Comstor Business communication has never been as important as it is in today’s hybrid work environment. C-suite executives, line managers, and the teams themselves need to understand their organisational objectives and how they must align even if they no longer share the same office space. This is where unified communications will play a critical role in helping achieve a more integrated approach to employee engagement. To help accomplish this, Westcon-Comstor has developed the Westcon Cloud Connect app. It combines the respective strengths of Microsoft Teams, Ribbon Connect, and Poly to deliver a unified communications solution designed for the digital age. As an experienced distributor that has been servicing the Sub-Sahara African m...
2022 Predictions: Technologies That Will Reinvent Our Digital Future
Mohammed Amin, SVP – Middle East, Russia, Africa & Turkey (MERAT), Dell Technologies 2021 was a year of recovery and resilience, and one that brought extraordinary shifts in the way we live and work. Technology has been an important pillar throughout it all, helping the world to connect and collaborate, as it transformed the fundamentals of healthcare, commerce, education and financial services across the global economy. Going into 2021, we predicted that a few key technologies, would shape the future of business as organisations strived to become digital at heart. These included Hybrid Cloud, Edge, 5G, Intelligent Work Solutions and AI/Automation technologies – all of which accelerated the pace of digital transformation and brought some major opportunities and shifts in the way organi...
2022 Predictions: Innovations that will reshape business in Kenya
According to mobile marketing provider CM.com, today many businesses are still responding to changes in the business environment brought on by the COVID-19 pandemic. The global crisis introduced the necessity to innovate, forcing many to rethink how they communicate with their customers and repackage product and service offerings for the new landscape – one that is defined by digital transformation. The numbers illustrate this evolution. According to Statista, 97% of respondents to a digital transformation survey stated that the pandemic sped up digital transformation processes in their respective organisations. Global spending on digital transformation is projected to reach $1.78 trillion in 2022. But in what ways will this transformation manifest? The answer lies in technological trends ...
Forecast: Information Technology in 2022
Lisa Strydom, Senior Manager of Channel and Alliances – Africa, Veeam Software As South Africa battles a fourth wave of Covid-19 infections, all eyes are on how businesses will steady the ship and continue to prepare themselves for future shocks and disruptions. This, coupled with a global surge in cyber-attacks, means that digital transformation and acceleration remain as relevant and important, if not more so, than ever. Lisa Strydom considers digital transformation, the IT industry generally, and the channel in South Africa. She looks at the opportunities, where change and movement are likely to happen, and how partners can build fruitful long-term partnerships with customers. Lisa is particularly passionate about skills development. Is it possible to get through an industry conversatio...
Rwanda Joins Digital Cooperation Organization
DCO Secretary-General Ms. Deemah AlYahya The Digital Cooperation Organization (DCO) has announced the further expansion of its membership by welcoming the Republic of Rwanda as a member state. The announcement means that the DCO, a multilateral organization dedicated to enabling a globally inclusive digital economy, now represents more than half a billion people globally following its establishment in November 2020. In announcing the Republic of Rwanda’s accession to the DCO as the eighth founding member, Secretary-General Ms. Deemah AlYahya said: “The Digital Cooperation Organization is now enabling more than half a billion people across member states to connect with and prosper in the digital economy, particularly underrepresented groups such as women and young people. All of our me...
How to get your digital resilience strategy right
Ian Englebrecht, Systems Engineering Manager, Africa at Veeam The pandemic, which by now is widely known to have accelerated digital transformation across sectors, has vividly demonstrated to organisations the importance of being always-on and that their data is a digital business asset. Nathan Steiner, Senior Director, Systems Engineering, Veeam Software, wrote recently that the availability and access to critical data and applications has reached a new level of criticality, as every sector of business and society accelerate adoption of digital capabilities. This requires a concerted focus on building digital resilience. In Steiner’s words, “Despite growing consumer digital savviness, the optimism around a thriving digital economy is threatened by growing risks to ‘digital resilience’. Th...
Freshworks helps Africa’s leading media company MultiChoice deliver a modern employee and customer experience
Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers. Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced that African broadcasting and pay television company, MultiChoice Group (MultiChoice), uses Freshservice® and Freshdesk® to create faster omnichannel customer support across IT and support teams for South African MultiChoice subscribers. MultiChoice is the leading video entertainment company in Africa, with more than 21 million subscribers on the continent, and 8.9 million subscribers in South Africa. “Our South African subscriber b...
How Adobe Sign Eases Digital Transformation & Supports Business Continuity
The impact of the global pandemic on businesses revealed inefficiencies in outdated processes and highlighted the benefits of digital transformation. “There are still many organisations using paper-based document processes that are slow, cumbersome and difficult to manage,” says Jeremy Matthews CEO of Dax Data, Adobe’s Distributor in Africa. “In addition, they are highly insecure and vulnerable to fraud. Digital document processes, in particular E-signatures, have a critical role to play in an organisation’s digital transformation journey; as well as assisting in improved business resilience and continuity”, continues Matthews. Over the past year, we have seen businesses across industries including Alphabet, Nedbank, Twitter and PwC – shifting to a hybrid remote work model. This decentrali...
Why Paratus’ New Data Centre is Set to Boost Zambia’s Tech Sector
Left to right: Marius van Vuuren (Paratus Zambia MD), Aneesh Mathur (CIL Zambia MD) and Andrew Shaw (Paratus). Paratus Zambia’s brand-new data center (DC) opened in Lusaka, Zambia last month and opened the doors to new opportunities, particularly for its new technology tenants. The latest customer to sign up is the IT solutions expert, Corporate IT Solutions Zambia, which took advantage of the Paratus early bird special, taking rack space at the DC and reserving additional space. Corporate IT Solutions Zambia (CIL Zambia) sees the DC as a conduit for growth and innovation in Zambia’s IT sector and recognises how the DC can help raise the quality of available technology in the country. “We fully expect our business to grow and that’s why we’ve already reserved more racks. Our service ...
