Digital transformation trends
Cybersecurity Should Be a Top Priority for Africa’s Digital Transformation
Sourced from Travellers Cloud adoption in South Africa and many other African countries is accelerating, helped along by the COVID-19 workplace disruption, and the need to reduce costs, manage risk and scale, and become more competitive. There are many drivers behind digital transformation strategies and many decisions that need to be made, such as which public cloud to consume. However, this should be less urgent than addressing security concerns. As we continue to work with organisations in different industries spread across our diverse continent, cybersecurity and cyber risk are increasingly important considerations for the C-suite. Against the backdrop of high-profile security breaches and ransomware, addressing security weaknesses are a key part of the success of digital transformatio...
Blue Prism’s Greg Newton on the Digitalisation of Customer Experience
Greg Newton, Country Manager, South Africa, Blue Prism. Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by “…making it easy for your people to automate the processes that matter most.” The automation of processes is one of the cornerstones for the digital transformation of enterprises, because it eliminates the need for cumbersome legacy tasks, like paper-based communications, and allows organisations to focus on one of the real keys for success in the digital age – customer experience. With this in mind, ITNA’s Luis Monzon had to opportunity to reach out to Greg Newton, Country Manager – South Africa at Blue Prism, to discuss how increasing business automat...
3 Crucial Reasons Why Financial Services Need to Accelerate Digital
Image sourced from Planful. “Go digital or go dark” – Companies that fail to heed this advice, irrespective of sector, run a great risk in the age of technological revolution. Consumers prioritise convenience and will often not see the need to step out of their houses to use a service that could be achieved with a few taps on their phones. Add to that a pandemic that has led to even further restrictions and the need to embrace digital ways of doing business becomes clearer. Historically, digital transformation has been a process that happens over the course of several years. COVID-19 has dramatically accelerated that timeline. Companies were forced to adapt in order to survive, with financial services having to evolve quicker than most. That’s because every business relies on payments and ...
3 Biggest Wastes of Money When Investing in Digital Transformation, According to Expert
Digital transformation is a business imperative, yet many industries have struggled to put this into practical effect. Thanks to COVID-19, lockdown and forced work from home (WFH) restrictions, remote employees and clients’ expectations needed to be met in an unrestrained, highly competitive environment. Successful industries who invested in Artificial Intelligence for IT Operations (AIOps) in 2020 will most certainly have seen a return on their investment – but how have they done this? “With COVID-19, everyone is seeing digital acceleration, but few organisations are tracking what their business outcomes are from these,” says James Anderson, research VP at Gartner. “Where are companies wasting money? They’re not using business metrics to influence investment. They’re doing what people tel...
Gijima’s Shubna Harilal Talks Women in Tech, Digital Transformation and Tech’s Next Big Thing
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6 Surprising Future Tech Norms Shaped by the Pandemic
Image sourced from Texas News Today The move to handling essential elements of everyday life online, prompted by the global COVID-19 pandemic, will remain a fundamental reality for people around the world long after the pandemic has passed, a comprehensive new consumer report by Ericsson predicts. The Future Urban Reality, the Ericsson ConsumerLab report is Ericsson’s largest consumer study to date. It reveals key insights about what consumers believe will happen beyond the pandemic to the year 2025. Representing the equivalent opinions of 2.3-billion consumers across 31 markets worldwide, the report predicts that consumers will not only continue to manage routine activities – such as remote work, e-learning, e-health and online grocery shopping – online but will also add an average of 2.5...
