Digital Transformation Tips
Digital Transformation in South Africa – The Future is Bright for Healthcare Innovation
The last two years have awakened many people across the globe to the benefits of digitization, with the pandemic effectively working as an accelerant growing the importance of the digital transformation of the healthcare industry in particular. It makes sense that healthcare continues to be one of the most continuously evolving industries in the world. No longer are doctors prescribing broad-spectrum medicines to treat generic illnesses. Nowadays, and especially after the pandemic of the last two years, we are entering a time of personalised medicines and m-health (mobile health), a time of telehealth and robot surgeons, and along with this we are seeing the rise of consumer-focused digital pharmacies, pharmacies that are allowing patients to access healthcare virtually and order medicatio...
5 Reasons Why 70% of Digital Transformation Journeys Fail
Image sourced from Harvard Business Review. Prior to the pandemic, digital transformation was likely a top goal for many companies, but for a handful, it was not. However, businesses seeking to flourish and remain relevant in a changing world have been forced to refocus their efforts and prioritise transformation. The days of digital transformation being a distant goal are long gone. Businesses have had to speed up the digitisation of their operations, customer services, and product development in order to keep up with changing consumer needs. Despite the fact that the majority of organisations think that digital transformation is essential, over 70% of digital transformation efforts fail. So, the question is clear: what can you do to ensure your digital transformation is effective? Digita...
Blue Prism’s Greg Newton on the Digitalisation of Customer Experience
Greg Newton, Country Manager, South Africa, Blue Prism. Blue Prism is a global leader in intelligent enterprise automation. The company says it can transform the way work is done and accelerate the operational efficiency of organisations by “…making it easy for your people to automate the processes that matter most.” The automation of processes is one of the cornerstones for the digital transformation of enterprises, because it eliminates the need for cumbersome legacy tasks, like paper-based communications, and allows organisations to focus on one of the real keys for success in the digital age – customer experience. With this in mind, ITNA’s Luis Monzon had to opportunity to reach out to Greg Newton, Country Manager – South Africa at Blue Prism, to discuss how increasing business automat...
