Digital Transformation Strategies
How to Create a Digital Transformation Strategy that Actually Works
The working world has changed drastically. Today, survey after survey shows workers want a hybrid work model. But what does the future workplace look like and how can organisations create a digital transformation journey that fits the new paradigm? Marilyn Moodley, Country Leader for South Africa and WECA (West, East, Central Africa) at digital transformation specialist SoftwareONE, says the working landscape has changed forever. “While the idea of a digital workplace has been taking shape for several years, the start of the pandemic accelerated the trend where we witnessed over three years’ worth of digital transformation in just three months. Organisations across the globe are trying to fine-tune their hybrid work environment. Doing so often requires a faster transition to a digital work...
Making Sure Technology Doesn’t Stand in the Way of Your Digital Transformation
Sourced from TTEC.com Most companies today understand the need for digital transformation, but it can be all too easy to mistake digital transformation for simply adopting and implementing technology. Additionally, legacy back-end systems (and the cost to replace them) can hold companies back from making future-focused decisions, or changes that will improve the customer experience. Real digital transformation is about shifting mindsets across the organisation, rather than just forcing technology on people. By taking the latter approach, organisations risk missing out on the biggest benefit of digital transformation – improved customer experience. A study by Kony Inc, covering digital transformation across a number of verticals, found that despite nearly $5-trillion in overall investment, ...
5 Reasons Why 70% of Digital Transformation Journeys Fail
Image sourced from Harvard Business Review. Prior to the pandemic, digital transformation was likely a top goal for many companies, but for a handful, it was not. However, businesses seeking to flourish and remain relevant in a changing world have been forced to refocus their efforts and prioritise transformation. The days of digital transformation being a distant goal are long gone. Businesses have had to speed up the digitisation of their operations, customer services, and product development in order to keep up with changing consumer needs. Despite the fact that the majority of organisations think that digital transformation is essential, over 70% of digital transformation efforts fail. So, the question is clear: what can you do to ensure your digital transformation is effective? Digita...
