Digital Transformation Features

Digital transformation is not a new concept, and South African businesses have steadily evolved and increased their inclusion of digital tools over time, with a faster influx happening over the past three years. The adoption rate has accelerated due to the pandemic. Businesses were forced to adopt new ways of working, and digital transformation forms part of that. In some industries, readily available client options have increased as internet speed has also improved. But how do companies determine what kind of digital intervention is needed for their business and who to partner with? According to Ian Nel, Strategic Planning & Programs Director at Canon Southern Africa, it comes down to people, process and then technology. “Digital adoption starts with understanding the needs of the env...