Digital Transformation

With a wave of public sector digital transformation underway, worldwide government IT spending is expected to total $565.7 billion in 2022, an increase of 5% from 2021, says Gartner, with additional investment in cloud platforms and Anything-as-a-Service (XaaS). Catalysed by the pandemic, governments are committed to accelerating their digital transformation. But Deloitte research shows that most government agencies around the world have a long way to go before they can be considered digitally mature. Only 26% of government agencies polled in eight countries felt they were highly digitally mature. Deloitte noted that a government that can evolve from ‘doing’ digital or ‘becoming’ digital to ‘being digital’ would significantly improve service delivery and customer experience, enabling unive...

Andrew Bourne, Regional Manager, Zoho The digital divide in Africa has generated considerable controversy. As they should be, access and skills are frequent topics of discussion because digital inclusion will surely have a substantial effect on the economy of Africa. A digital economy provides numerous benefits. A significant one is fostering resilience during difficult times, such as an unanticipated pandemic or global recession. In this article, we speak with industry experts and ask them what they think it means to build a more inclusive digital Africa. Enable everyone to become an entrepreneur “The pandemic has given us a chance to reset and to reimagine a more inclusive digital economy that promotes accessibility, and enables anyone to become an entrepreneur,” says Velma Corcoran, reg...

Brent Haumann, Managing Director, Tilte After two world-changing years, 2022 was supposed to represent a return to normal for most businesses. It’s turned out to be anything but. Geopolitical uncertainty, inflation, and the looming threat of recession mean that few businesses (apart, perhaps, from the oil companies seeing record profits) feel entirely comfortable about their short to medium-term growth prospects. Within this environment of uncertainty, digital engagement remains critical. But just as the global business environment has again shifted, so have the factors driving the importance of digital communication. Throughout much of 2020 and 2021, it was the only way for businesses to engage with their customers, especially when lockdowns were at their peaks. Today, it’s more about mee...