Customer’s Feedback

Cross River Tourism Bureau, has tasked vendors and service providers in the Marina Resort, Calabar on need to maintain high level Customer Service Standards in line with the post COVID-19 guidelines. The Managing Director of the Bureau, Mr Utsu Atsu, made the call during a one-day training workshop organised by the Bureau for vendors and services providers operating in the Resort in Calabar. Atsu, represented by Mr Emmanuel Ekpe, Manager, Standards and Licensing in the Bureau, said that since the pandemic has changed the dynamics at which the hospitality industry operates, the bureau saw the urgency to train the vendors on need to adapt to new service delivery trends. “We have the Marina Resort Service Policy Document on the upgraded customer service standards, it covers areas such as hygi...