Customer Supports
OpenSea customer service migrating from Discord to Metalink to more adequately protect its community
On Tuesday, nonfungible token, or NFT, platform OpenSea launched a server on Metalink to give the verified owners of its collections a direct channel for support, feedback and updates. In addition, OpenSea said it would no longer offer customer support over Discord DMs. Metalink is a collaboration app for NFT communities that offers users a place to view their collection’s value and monitor its associated real-time transaction feed. In addition, channels hosted on Metalink are token-gated, meaning that proof of ownership of an NFT or social token is required to access the content. According to OpenSea, the platform is making the switch after fraudsters began impersonating support associates on its Discord page. As one crypto enthusiast, @seanbonner writes: “[It happens li...
