Customer Experience Tips
Why Balancing Customer Experience with PoPIA Compliance is Critical
Image sourced from Innoverse 365. Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing South African businesses today. Aspects such as managing customer consent and conforming to data privacy legislation create complexities for cloud-based data and analytics solution providers, the brands that use them, and the customers themselves. Given how the management of personal information (PI) is driven by the likes of the General Data Protection Regulation (GDPR) in Europe and the Protection of Personal Information Act (PoPIA) in South Africa, companies and providers need to navigate a minefield of compliance requirements to avoid significant financial fines and ...
Why Most Companies are Getting Customer Experience Wrong
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4 Steps Manufacturers Can Take To Deliver Excellent CX
Sourced from TTEC.com According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is the top strategic business objective of worldwide companies. Customer experience (CX) refers to the whole process of interaction between a client and an organisation with which it has a relationship. CX is evolving as customisation gives way to scaled empathy. Manufacturers are the backbone of any economy, and in order to flourish, manufacturers must adopt a customer-centric strategy that places customers at the core of their business. In order to succeed, companies must convince their clients that they can deliv...
