COVID-19 Impact on Healthcare

Sourced from TTEC.com As healthcare organisations scrambled to cope with huge surges in patient numbers in the wake of the pandemic, the past year has seen a major change in the adoption of technology and digital services. According to research by Aruba, a HPE company, as of last year the healthcare sector was among the furthest ahead in terms of its adoption of advanced technologies and the sense of urgency it felt around this. Around three-quarters of healthcare IT leaders had started to implement trials or applications in areas such as artificial intelligence (AI) (74%), Internet of Things (IoT) (76%) and machine learning (71%).   But it was also one of the sectors struggling most with the data this new technology is producing. A third (33%) of IT leaders in healthcare&nb...