Communications Authority of Kenya (CA)
Airtel Kenya Makes Network Upgrades to Avoid CA Fines
Sourced from Comms MEA Airtel Kenya has made a number of improvements to its network in order to meet the regulatory minimum threshold on quality of calls across the country. Airtel Managing Director, Prasanta Das Sarma told Business Daily that 270 sites were upgraded from 2G and 3G sites to 4G while more than 400 sites were added in upcountry towns and highways. “In total, the upgrade covered 20 counties. Some more sites will be added by end of April when the work will be done,” says Sarma. “We are vindicated when we see more customers using us. With this kind of expansion, we will be able to satisfy CA criteria (on voice quality).” Airtel Africa – and Telkom – came under fire earlier this year when the Communications Authority of Kenya (CA) placed the telco’s under scrutiny after alleged...
Telkom Offers Free Data to New Subscribers in Kenya
Telkom Kenya will give new Telkom Line subscribers 1.5 GB of data over three months. The telco says that prepaid customers simply need to activate their SIM with a KES 20 top-up. According to TechWeez, customers will also benefit from cross-network calls at KES 2 valid for the first three months. “We welcome new subscribers to the Telkom family, to experience our voice and data propositions at an introductory offer, before they make an informed decision of their long-term bundle of choice,” says Telkom’s Director of Marketing, Eric Achola. Airtel Africa and Telkom Under Investigation by the Communications Authority of Kenya Airtel Africa and Telkom have been placed under scrutiny after allegedly violating the quality of services across their networks. According to Gadgets Africa, The ...
Kenyan Telcos could Compensate Users for Network Outages
Safaricom, Telkom and Airtel Kenya have decided to compensate customers who experience interrupted services due to network outages, reports Gadgets Africa. This comes shortly after the Communications Authority of Kenya (CA) issued new draft regulations “to compel telcos to either pay or offer credit equivalent of the time users are without voice, data and SMS services”. These guidelines are said to be part of the Kenyan governments “effort to shield the millions of subscribers across the country from poor services related to network outages which include lack of internet connections”. This is something that is expected to push telcos to step-up the quality of their services. CA draft regulations “A licensee shall develop and implement an outage credit policy in situations where servi...
