CC/SLA
NCC: Telcos to roll over subscriber’s unused data
Fix Africa News Magazine The Nigerian Communication Commission (NCC) has instructed telecommunication companies to henceforth roll over subscriber’s unused data to subsequent data subscription. In a statement on Thursday by the NCC spokesperson, Ikechukwu Adinde, said the agency reached the conclusion during its bi-annual meeting with Senior Executives of telecommunication companies on complaints management. The meeting which held virtually focused on consumer relations and complaint management processes. Adinde disclosed that the NCC and the telecom service providers agreed that the compensation policy should be revisited and complied with always to ensure full compliance with the new Complaint Categories and Service Level Agreement (CC/SLA) consented to by the NCC and the service provide...
