Second-hand goods chain, Cash Crusaders has built and launched ‘Click & Collect’, the first instalment in taking their retail business online. “Although we’ve been planning the launch of eCommerce for our business for a while, COVID-19 rapidly increased the rate in which we rolled the service out,” says Sean Stegmann, CEO of Cash Crusaders Franchising. “As discussed in our recent 702’s Franchising for Future Success webinar, with shopper behaviours changing somewhat, the timing was perfect for us to aggressively embrace our digitisation strategy. We started with our WhatsApp Video service back in June and have gone live with our Click & Collect service.” The company says that this service will cater for both private label new goods as well as second-hand goods and works off a live ...