When South Africa and the rest of the world went into lockdown, it was clear for organisations that they had to reinforce the way they work and do business. Crucial to the current situation was realising that having remote employees and policies in addition to technology was going to be the solution to keep the doors open. However, working remote may be isolated now and then with nobody nearby that you can immediately ask help. Also, some employees will not openly admit to needing help to finish a task nor reach out if they have issues with technology compared to a conventional office setting. On the opposite hand, employers face the dilemma of how to successfully support remote working and ensure business continuity through increased productivity and effectivity. It is against...