Altron People Solutions
Altron People Solutions to Empower Organisations to do Business through the Virtual Business Academy
When South Africa and the rest of the world went into lockdown, it was clear for organisations that they had to reinforce the way they work and do business. Crucial to the current situation was realising that having remote employees and policies in addition to technology was going to be the solution to keep the doors open. However, working remote may be isolated now and then with nobody nearby that you can immediately ask help. Also, some employees will not openly admit to needing help to finish a task nor reach out if they have issues with technology compared to a conventional office setting. On the opposite hand, employers face the dilemma of how to successfully support remote working and ensure business continuity through increased productivity and effectivity. It is against...
Altron People Solutions Partners with LivePerson to Deliver AI-powered Messaging for Better Customer Experiences
Altron People Solutions, a subsidiary of JSE-listed technology company Altron, was recently named as a Preferred Partner of LivePerson, a global leader in Conversational AI. The partnership will deliver AI-driven conversational experience solutions to the South African market and help companies pivot their businesses away from traditional voice-based channels to digital messaging channels. “The Altron People Solutions-LivePerson partnership is setting the bar when it comes to conversational experiences. South African brands can now leverage AI-powered bots to answer consumer messages alongside human customer service employees; we refer to this the Human-AI Tango,” says Darryl Marcus, head of business development and CX enabling technologies. “The devastating impact of the COVID-19 p...
