Image sourced from Marketing91. The dawn of the Fourth Industrial Revolution (4IR) was always going to be fraught with challenges, but nobody could have predicted the massively disruptive event that was the COVID-19 pandemic. The world was thrown into turmoil and forced to adapt – it became a matter of ‘digital or die.’ The pandemic threw into stark relief the need to continually adapt skill sets to meet evolving requirements in a world where the only constant is change. With the future uncertain, one thing is for sure – ongoing skills development is the best defence to ensure organisations can pivot to handle digital disruption with ease. New World, New Skills The 2020 ‘Future of Jobs’ report from the World Economic Forum estimates that by 2025, on average, organisations will require 40% ...
During the pandemic, South African businesses have put innovation on the backburner and focused on keeping their businesses operational in trying circumstances – it wasn’t about growth, it was about survival. Now, however, forward-looking companies are putting strategic growth back on the agenda and one of their priorities will be using technology to reinvent their businesses. Artificial intelligence (AI) as a means to automate tedious, repetitive tasks and enhance customer experience is likely to feature strongly in their plans. From HR to payroll and finance, businesses will be looking at how they can use virtual assistants to augment human capabilities and increase performance. Liberating Human Creativity The potential of personal virtual assistants lies in how they can take admin off p...