The events of 2020 have opened the world’s eyes to digital transformation as never before. Despite many people not being aware of the term, remote learning, working and socialising has seen people embrace more technology than ever. Much of this adoption is of technology that has been around for quite a while, but more and more, we’re seeing some advanced services and solutions being spoken about as countries and companies look to emerge from the crisis stronger. One of these, probably the most prominent, is AI. AI seems to make a regular appearance in success stories surrounding COVID-19 specifically. Lebanon is a case in point where citizens now have access to a health bot with an inbuilt symptom checker to conduct self-assessments for the virus. The sophisticated bot is able to identify ...