Sourced from UC Today. Nigerian firms that offer extensive customer support on their platforms are eagerly snapping up chatbot solutions to improve Customer Experience (CX) and drive down costs. This technology is becoming simpler, cheaper to deploy, and can be integrated across various chat channels. Chatbots are rapidly changing the game for many businesses, as AI-driven bots start to communicate more efficiently and effectively with end-users while giving organisations better insight into their customers. What’s more, this technology provides organisations with cost optimisation by decreasing operating expenses, in addition to offering scalability without impacting quality. As a result, this frees up resources for the organisation in order to pursue other opportunities. /* custom css */...
