The world is changing at a rapid speed as new regulations come into play, customer expectations change, and global competition grows – and that’s without considering how COVID-19 is compelling everyone to use digital technology rather than physical processes when they can. As the pandemic forces organisations to put digital transformation on steroids, it is important that they don’t allow their workforces to fall behind. The silver lining amid the devastation of COVID-19 is a new working model. Yet business leaders are asking their people to show extraordinary levels of resilience and flexibility as we all try to come to grips with the changing environment. People and organisations accustomed to face-to-face interaction and manual processes have needed to master digital tools in double-qui...