Across the world, disruption has become a reality that is driving changes the business sectors. Included in this disruptive environment is the telecommunications industry, which is having to take account of changing technologies and the challenges these changes bring to the way the sector has traditionally done business. Under examination must be the industry’s twin roles as a primary provider of telephone services and platforms to OTT suppliers to launch their offerings to users. Internationally, experience shows that there has been an average decline in revenues per user as IT suppliers, offering focused services, have made products built around mobile and data less critical to end-users. Although some different market factors apply to the African and South African markets, we are not ex...