2020 SITEisfaction survey
TymeBank is Recognised as One of South Africa’s Top 3 Digital Banks
Image sourced from Business Tech Only 18 months after launching, TymeBank has been rated as one of the top three digital banks in South Africa by SITEisfaction. This recognition follows on the recent Forbes accolade, which claimed TymeBank as the 2nd best bank in the country its high levels of customer satisfaction and key qualities like trust, banking fees, digital services and financial advice. In the latest report, which measures customer satisfaction with digital banking services, TymeBank was recognised for the bank’s user-friendliness, safety features and affordability. The latter was particularly appreciated by those who had recently switched, with the majority saying they switched because of the bank’s extremely low transaction fees and market-leading high-interest rates on all sav...
FNB Named South Africa’s Best Digital Bank
Sourced from Htxt.Africa First National Bank (FNB) has been voted as the best digital bank in the 2020 SITEisfaction survey. The bank is said to have “dominated overall customer satisfaction metrics on both the Best Mobile Banking and Best Internet Banking categories”. Conducted for 9 consecutive years, the survey benchmarks Internet banking, app and customer experience against that of competitors as well as against previous years’ performance. “Our consistent approach to digital banking has provided customers with an innovative, contextual and agile banking experience. Our banking processes have evolved into one that can operate through challenging market conditions with changing consumer perceptions, sentiment and dynamics. Through this we have delivered platforms that have been pivotal ...
