A problem with Amazon’s cloud servers is causing problems for Ring features like recordings and event history.
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On Monday evening, Amazon Web Services sent a notice about issues in the US-EAST-1 region of its server networks, which support many of the internet’s services. So far, the only problem we’ve seen that appears to be linked to the problem is an outage affecting Amazon-owned Ring, with owners of the security cameras and doorbells reporting that features like history, events, and Neighbors are unavailable.
Monitoring live feeds from the cameras is still working for some of the people who’ve been affected, and Ring’s status page confirms, “We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, etc.”
Both outages are reported as starting at 6:40PM ET, and there is no word yet on when services may be restored.
The latest note from the AWS Health dashboard at 7:58PM ET says, “We have identified the root cause and are actively working on multiple parallel paths to mitigate the issue,” along with a list of the 41 AWS services affected.
Ring owners can subscribe to updates about the issue from the company’s status page, and we have contacted Amazon to find out any available details.
