During the outage, the company said that an issue had ‘left many of our web and mobile platforms unavailable.’ At the time, posts and comments sometimes wouldn’t load.
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Reddit says it has “restored services” after a major outage that, depending on the situation, stopped posts and comments from loading.
I had observed a few different issues. When logged out, I couldn’t see any posts or comments at all; I would just get an error message or a blank page under the Reddit search bar. When logged in on an account that’s not on the old Reddit layout, posts loaded on the homepage, but when I clicked into a post from the homepage, comments didn’t. (When using that account, posts wouldn’t load in specific subreddits, either.) Weirdly, on my account that uses the old Reddit layout on my desktop browser, I was able to browse the platform just fine.
Reddit confirmed there was an issue in a post at 12:47PM ET. “We’re investigating an issue that’s left many of our web and mobile platforms unavailable,” the company wrote on its status website. “Responders are working to restore service.” At 1:22PM ET, the company said that it had “identified the issue and we’re bringing services back online.” Things began to recover quickly; soon after I first published this post, things started to improve.
At 2:17PM ET, Reddit said that things were largely fixed. “We’ve restored services to users and will be taking steps to ensure a full, sustained recovery.” The company didn’t immediately reply to a request for comment.
The outage appears to have been widespread, with around 50,000 user reports of issues on Downdetector.
Update December 11th, 2:20PM ET: Added more new information from Reddit.
